Even the best of water heaters will benefit from a good maintenance check every once in a while. We’ve put together some of the more commonly-asked questions from our customers, should you run into any similar situations.


Disclaimer: The following scenarios are with reference to common situations only, and may not apply to your experience despite the similarity. Do bear in mind that all repairs and maintenances should be handled by qualified personnel only. Please refer to the instruction manual accompanying your Champs Industrial electric water heater package for more safety guidelines.



Possible Causes
Possible Solutions


Lack of power to heating elements                                                                                                                                    *Ensure that power supply is turned on.

                                                                                                                                                                                                          *Contact qualified personnel to test faulty heating elements and replace any defects.

Water pressure has fallen below minimum required working pressure, and electricity supply to the heater is not activated.         
*Increase water pressure by adjusting water tap or stabilizer valve to increase water supply.
*Check if large amounts of water are drawn from other taps in the house. If so, turning them off will increase water pressure to the shower heater.





Possible Causes
Possible Solutions


Crossed cold and hot water from faulty plumbing
*Check for crossed connection by turning off water supply to water heater. Open a hot water faucet. If there is water flow, there is a crossed connection in the plumbing.


Defective heating element
*Contact qualified personal to test for faulty heating elements and replace any defects.




Possible Causes
Possible Solutions


Water pressure too low
*Make sure supplying tab is fully open and that there is no other restriction to the water supply.


Heating unit setting is incorrect
*Check settings and reduce it to a comfortable level.
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